Warranty and returns

Warranty

All products are covered by a quality warranty. All equipment is checked before shipment. For stock, discounted, and "Used" category items, individual warranty terms apply, as specified in the product card.

The warranty covers:

• factory defects and hidden flaws discovered during proper use;
• malfunctions that did not occur through the buyer's fault.

The warranty does not cover:

• mechanical damage, moisture or liquid ingress;
• improper use and power surges in the network;
• unauthorized repairs or interference by third parties;
• natural wear and tear of batteries, cables, and connectors;
• software glitches caused by user actions.

How to file a warranty claim

Contact us, providing your order number and a description of the problem (if possible, include photos or a video). After diagnostics, we will determine whether to repair, replace, or refund in accordance with the legislation of Ukraine.

Returns and exchanges

You can return or exchange a product within 14 calendar days from the date of receiving the order, regardless of whether it has a defect (Law of Ukraine "On Protection of Consumer Rights"). The date of receipt is the day you picked up the parcel at a "Nova Poshta" branch or parcel locker.

We accept products of proper quality (did not fit, changed your mind) if:

• it has not been used or was only inspected and checked as one would in a store;
• the product appearance, consumer properties, seals, labels, and protective films are preserved;
• the original packaging and full set of accessories are preserved (cables, chargers, manuals, gifts included with the order);
• there is proof of purchase: order number, receipt, or "Nova Poshta" waybill number.

Products with a defect, damaged during delivery, or not the ones you ordered are accepted without these restrictions: at your choice, we will provide a replacement with the same item, an exchange for another product, or a full refund. We recommend documenting packaging damage at the "Nova Poshta" branch upon receipt (photos, report).

Products of proper quality from the list approved by the CMU Resolution No. 172 are not subject to return: personal hygiene items, perfumery and cosmetic products, underwear, hosiery, baby care products, and similar items. If such a product has a defect, return and exchange are possible on general grounds.

How to process a return or exchange

1. Write or call us (contacts are on the "Contacts" page): provide the order number, the reason, and what you prefer — an exchange or a refund. If there is a defect, attach a photo or a short video.
2. We will confirm the return within 1 business day and send you the shipping details.
3. Send the product via "Nova Poshta" to the specified branch. Pack it so that it is not damaged in transit.
4. After receipt, we check the product within 1–2 business days and refund the money or ship the exchange product.

Return shipping costs

• Product of proper quality — return shipping is at the buyer's expense according to "Nova Poshta" rates (approximately 120 ₴, depending on weight and declared value).
• Product with a defect, damaged in transit, or sent by mistake — the store pays for shipping both ways.
• For exchanges, the re-shipment of the new product is paid for just like a regular order; if the exchange is due to a defect, it is at our expense.

Refunds

• We refund the full cost of the product using the same method as the payment: to a card (via WayForPay), to an account for non-cash payments; for cash on delivery, to the card you specify.
• The timeframe is usually 3–7 banking days, but no later than 10 days from the day we received the product.
• If you refused the parcel at the branch, the paid order will be refunded in the same manner after the product returns to us.