Delivery, payment and returns

Delivery

We ship orders throughout Ukraine via Nova Poshta — to a branch or parcel locker of your choice.

• Shipping within 1–2 business days after order confirmation.
• Delivery cost — according to Nova Poshta rates (paid upon receipt).
• You select the city and branch directly on the checkout page.

Payment

• Online card payment — Visa / Mastercard via the secure WayForPay service.
• Cash on delivery — payment upon receipt at a Nova Poshta branch.
• Bank transfer — for legal entities and sole proprietors; the manager will provide an invoice with all details.

After placing an order, we will contact you to confirm the details.

Returns and exchanges

You can return or exchange an item within 14 calendar days from the date of receipt of the order — regardless of whether it has a defect (Law of Ukraine "On Protection of Consumer Rights"). The date of receipt is the day you picked up the parcel at a Nova Poshta branch or parcel locker.

We accept items of proper quality (did not fit, changed your mind) if:

• it has not been used or was only inspected and checked as it could be done in a store;
• the commercial appearance, consumer properties, seals, labels, and protective films are preserved;
• the original packaging and full completeness are preserved (cables, chargers, manuals, gifts included with the order);
• there is proof of purchase: order number, receipt, or Nova Poshta waybill number.

We accept items with a defect, damaged during delivery, or not the ones you ordered without these restrictions: at your choice — replacement with the same item, exchange for another item, or a full refund. We recommend documenting packaging damage at the Nova Poshta branch upon receipt (photo, report).

Items of proper quality from the list approved by the CMU Resolution No. 172 are not subject to return: personal hygiene products, perfumery and cosmetic products, underwear, hosiery, childcare products, and similar items. If such an item has a defect, return and exchange are possible on general grounds.

How to arrange a return or exchange

1. Write or call us (contacts are on the "Contacts" page): provide the order number, the reason, and what is more convenient for you — an exchange or a refund. If there is a defect, attach a photo or a short video.
2. We will confirm the return within 1 business day and send the shipping details.
3. Send the item via Nova Poshta to the specified branch. Pack it so that it does not get damaged in transit.
4. Upon receipt, we check the item within 1–2 business days and refund the money or ship the item for exchange.

Return shipping cost

• Item of proper quality — return shipping at the buyer's expense according to Nova Poshta rates (approximately 120 ₴, depending on weight and declared value).
• Item with a defect, damaged in transit, or sent by mistake — the store pays for shipping in both directions.
• For exchanges, the re-shipment of the new item is paid the same way as a regular order; if the exchange is due to a defect — at our expense.

Refunds

• We refund the full cost of the item using the same method used for payment: to a card (via WayForPay), to an account — for bank transfers; for cash on delivery — to the card you specify.
• The term is usually 3–7 banking days, but no later than 10 days from the day we received the item.
• If you refused the parcel at the branch, the paid order is refunded in the same order after the item returns to us.

Warranty terms are on the "Warranty and returns" page.